Issued September 2019

Advice and services

We provide financial advice and services to personal and corporate clients via risk management, wealth creation, aged care and retirement planning. Access to associated services such as stockbroking, legal and mortgages is also available.

Our commitment

To provide advice and give you financial services, we need to collect personal information about you. We acknowledge and understand the nature and sensitivity of your personal information and are committed to maintaining your privacy. It may also be a requirement to obtain personal information about your spouse, dependants and other interested parties such as a business partner. You will need to tell that person that we hold personal information about them, the purpose for which we hold that information, and the right to access.

What information do we collect about you?

We collect information and will hold information about you that will ordinarily be capable of identifying you. Primarily the information is needed so we can provide the advice and services agreed upon. Your information may include, but is not limited to, your name, address and financial situation, and may extend to more sensitive information such as your health. Should sensitive information be collected we will request your consent to use the information where appropriate.

We will take all reasonable steps to collect the information from you alone. However it may be necessary to obtain information about you from a third party, in which case we will obtain your consent. We may also obtain information about you by virtue of you accessing our websites.

Information will be collected by lawful means and we will inform you why the information is necessary. Should you choose not to provide information that can identify you, or should you withhold information reasonably requested, we may be precluded from or restricted in providing services to you. This could result in you making a commitment that is not appropriate to your needs.

In your dealings with us, we will take reasonable steps to maintain the currency, accuracy and completeness of your information. Please contact us at the address below if you believe the information we hold about you is not accurate or current. Once our obligations in terms of services rendered cease, we will de-identify and destroy that information.

What we do with your information?

The purpose for which we collect information about you will be disclosed to you and the information will be used for that agreed purpose, or if required or permitted by law. It may sometimes be necessary to use the information for an additional but related purpose and we will obtain your consent to do so.

In the course of providing the agreed services to you it may be necessary to provide your information to third parties. You will be notified of this event. We will endeavor to ensure the recipient will be bound by and committed to maintaining your privacy.

We are also obliged under the Corporations Act to maintain certain transaction records and make those records available for inspection by the Australian Securities and Investments Commission (ASIC).

We may use the personal information collected from you for the purpose of providing you with direct marketing material, such as articles that may be of interest to you. However, you may, by contacting your adviser, request not to receive such information.

In the event that we propose to sell our business, we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations. Any such disclosure will be made in confidence and it will be a condition of that disclosure that no personal information will be used or disclosed by them. In the event that we sell our business, we may transfer your personal information to the purchaser of the business. As a client you will be advised of any such transfer.

Access to your information

We undertake to provide you with access to your information provided your request is reasonable and provided we are not precluded from doing so by any law or proceedings, legal or otherwise.

What security can you expect from us

We have implemented reasonable measures to protect your information from unauthorised access, usage or loss. Our security measures are updated when required.

Amendments to our privacy policy

This policy and its effect may be amended from time to time as necessary, or if required by law. Any changes will be reflected on our website or you can ask us for a copy of our current policy.

Contact us

If you have a query about privacy, you can contact us using the details below:

Phone: 08 8211 9099

Post: MBFS Pty Ltd, L2 47 South Tce,  Wayville SA 5000

You may also refer any concerns you have to the Federal Privacy Commissioner:

Phone: 1300 363 992

Post: GPO Box 5218, Sydney NSW 1042